Complaints Policy

At Lighting Tower Hire, we always strive to provide the highest level of service and customer satisfaction. However, we understand that there may be times when our customers are not completely satisfied with our service, and we take all complaints seriously.

If you have a complaint, please follow the steps below:

Contact us: Please contact us as soon as possible by phone or email and let us know about your complaint. Our customer service team will aim to resolve the issue as quickly and efficiently as possible.

Provide details: Please provide as much detail as possible about the nature of your complaint, including any relevant information such as order numbers, dates, and names of individuals you have dealt with.

Investigation: We will investigate your complaint and aim to resolve the issue within 10 working days. If we need more time, we will let you know.

Resolution: Once we have investigated your complaint, we will provide you with a resolution. If we are unable to resolve your complaint to your satisfaction, you may take further action.

We take all complaints seriously and will always try to resolve any issues as quickly and efficiently as possible. If you have any questions about our complaints procedure, please contact us.

Please note that this is just an example and the content of a complaints page may vary depending on the specific needs and policies of the company.